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Store Manager


  • Custom Ink
  • 06/20/21
  • San Antonio, TX
  • 78209
  • Starting at 50K / Yearly
  • Full-Time
Apply Here: https://www.customink.com/about/jobs?p=job%2FofGRffwL

Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 1,600+ team members or Inkers we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine. Our customers are counting on us to come through for them, and thats important to all Inkers - no matter what role theyre in.

How youll make a difference:
Youre a coach, community activator, proactive consultant, educator, and think like a local business owner.

Youll lead the Store teams in creating excitement around Custom Ink in the surrounding local community and with store visitors to increase brand awareness while advocating for the development of our Store team members. Youll help create excitement around Custom Ink in the surrounding community and for visitors to the store to increase brand awareness. You understand that Custom Ink is dedicated to delivering a WOW! customer experience and know that it starts with genuine interaction and builds into a long-term relationship. You'll report to the Regional Manager.

Youll be trusted to:
As a Store Manager, youll be our customers Custom Ink guide from beginning to end, working to satisfy their custom gear needs all while building relationships that keep them coming back again and again.
Additionally, youll cultivate an engaged, motivated team, recruit and hire top talent and maintain appropriate staffing levels. Youll strive towards achieving store sales goals and other KPIs and ensure the team is connected to these goals. You will drive proactive outreach efforts for both yourself and the store team in order to build new long lasting relationships.

How youll be evaluated:
Convert warm leads and cold calls into new and repeat orders
Ensure stellar customer service throughout our entire process
Meet Store revenue goals
Guide our local outbound outreach program
Store Performance, Team Satisfaction & Retention (Sales / KPIs, Overall team engagement, and team satisfaction)

About You:
If the following sounds like you, apply at Custom Ink today!
You have a passion for driving relationship-based sales with the long-term outcome of repeat business and customer loyalty. You follow up with customers and use their feedback to promote sales
You are an active, visible leader; inspiring, motivating, directing, and coaching others
You comfortably and proactively reach out to customers by phone, email or in-person
Demonstrated ability to set standards, hold team members accountable while providing and receiving quality feedback
You maintain a sense of strong business acumen through continuous curiosity around our metrics with a commitment to driving better results to grow the business
You have a true love for the local community. You seek and discover ways to work with our Fundraising Team and participate in key events in the community to enhance brand awareness
You are knowledgeable when it comes to computers and technology.
Bilingual - Spanish speakers a plus

The Perks!
Working for a nationally & locally recognized top employer with competitive pay, benefits, and perks
Up to 15 paid days off in your first year. Bumps up to 25 in your second! Plus major holidays.
Low premiums and copays for medical and dental with no in-network deductible
Free vision insurance
Fun Custom Ink apparel and accessories
T-shirts and jeans welcome!
Extensive and thorough initial training to set you up for success
Ample opportunities for learning and development both inside and outside of the store channel.
Looking for a discount on a bunch of items ranging from health, home, travel, auto and more? We offer a Perks at Work program to all Inkers.

In addition, you must share our company values - practicing the Golden Rule, taking Ownership, and driving and embracing Innovation.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

CustomInk, LLC ("Custom Ink") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.


Employer Information

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