Get Retail JobsGet Retail Jobs

Retail: Become a Customer Support Rep - Hilliard

Retail: Become a Customer Support Rep - Hilliard

If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH s 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Support Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience.Job Duties and Responsibilities:The Technical Support Representative answers inbound technical and customer service calls from internal and external customers. Other responsibilities as follows:Supports Tier 1 technical support and customer service phone support for external customersRegular and predictable attendanceThis support can be, but is not limited to, entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requestsProvide quality technical support service through one-contact resolution to establish a long-term customer relationshipAccurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phoneAssist customers with their billing and payments as neededSell multiple entertainment products and services as well as hardware systems and accessoriesA Technical Support Representative performs the job duties and responsibilities above as well as the following essential job functions:Willingness to work flexible schedules including weekends, holidays, and eveningsAbility to regularly sit for long periods of timeAbility to multi-task; speaking with customer while accurately logging and recording customer information in to call center databasesTake back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer servicesMeet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metricsDeescalate upset or irate customers in order to satisfactorily address their customer service needs#CB3Skills - Experience and Requirements:A successful Technical Support Representative will have the following:High School diploma, GED, or equivalent experienceSix-months related customer service/technical support experience and/or training preferredAnalytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem solving and critical thinking skills are essentialProficiently utilize Windows OS (XP, 7, 8, 10) and internet search enginesAbility to speak effectively with customers and employees of the organizationStrong organizational, time management, and problem solving skillsExcellent written and oral communication skillsStrong sense of professionalism and active listening skillsAbility to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes Associated topics: agent, call center specialist, customer care representative, customer service specialist, phone, service specialist, support, system support, technical support, telephone

Job Closed

This position is currently filled/closed/expired, please CLICK HERE to search for similar positions.

Critical Need Jobs

Previous Page New Search

Join 4,662 other Retail Professionals receiving FREE weekly job listings to their inbox every week.

We value your privacy. We will not rent your email to anyone.

Browse other Retail Jobs in Ohio

  1. Uber Driver Partner - Supplement Your Cashier...

    01.17.18 Hilliard, OH
    WHO WE ARE: Drive with Uber and get paid weekly in fares by helping our community of riders get...
  2. Sales Associate - Footwear

    01.17.18 Hamilton, OH
    years of Retail Cashier, Retail Sales, or cash-handling experience preferred * Passion for footwear...
  3. Product Tester (From Home)

    01.17.18 Hilliard, OH
    , server, janitor, cashier, contract worker or intern who is looking for a flexible part time or seasonal...
  4. Uber Driver Partner - Supplement Your Cashier...

    01.17.18 Hilliard, OH
    WHO WE ARE: Drive with Uber and get paid weekly in fares by helping our community of riders get...
  5. Entry Level Sales Associate

    01.17.18 Novi, MI
    Entry Level Sales Associate Every employee with the Feldman Automotive Group is absolutely...
  6. Work From Home! Take Surveys $1,000 per week!...

    01.17.18 Hilliard, OH
    Service Representative, Client Services/Receptionist, call center, administrative assistant, cashier...
  7. Residential Real Estate Retail Sales Associate

    01.17.18 Fairfax, OH
    Job Description A Residential Real Estate Retail Sales Associate is a real estate agent who...
  8. Sales Associate - full time

    01.17.18 Holland, OH
    ensure that if you are a top sales writer, you need to be at Art Van Furniture! Every Art Van Sales...
  9. Financial Advisor in Greater Pittsburgh Area

    01.17.18 Pittsburgh, PA
    agent, life insurance sales, retail, sales associate, sell...
  10. Retail Truck Driver Training

    01.17.18 Westlake, OH
    position - from Cashier to Customer Service and Floor Leader to Store Manager - even Regional Manager, at...
Browse all Retail Jobs in Ohio
Previous Page New Search